Standard postage and handling rates (excluding Magazine & other products as specified):
* Postage and Handling Flat Rate of RM10.00 *
Please note: Postage & Handling rates for every product is noted on each product page, excluding Magazine, Series and other products identified.
Postage & Handling Time
For faster delivery, please pay now via credit card options provided. Delivery is around 4 to 14 days. If you have not received your product(s) please contact our customer service department .
Guarantee of Satisfaction
Every effort will be made in production and packing to ensure that your product selection reaches you in perfect condition. Should your selection reach you in less than perfect condition, you may return it and have it replaced at no cost to you, or receive a full refund.
Delivery & Shipping Enquiry
Should you have an enquiry about your shipment or delivery time, please call/sms us at 013-729 2559 or email to metafora.global@gmail.com or click here
When will you send out my items?
Please take note our delivery schedule is every Tuesday & Saturday. Our cut off time is 9 am Saturday. In other words, all orders paid for by Saturday 9 am will be sent out on the same day itself, all others will be sent out on the following Tuesday. We observe all public holidays in Malaysia, so our delivery schedule will be subject to change during this period.
What shipping options do I have for shipping within Malaysia?
Our preferred shipping vendor is:
* Pos Malaysia for bulk shipments (wholesale) only :
5 - 7 working days delivery
5 - 7 working days delivery
* Poslaju or Skynet for courier service :
1 - 2 working days delivery
1 - 2 working days delivery
* Pos Ekspres for small accessories or clothing (1 piece) less than 500g :
1 - 2 working days delivery
1 - 2 working days delivery
All delivery options stated above are traceable via tracking numbers.
For bulk shipments (wholesale) only, we provide Pos Malaysia parcel postage within Malaysia.
This is recommended if you stay in East Malaysia (where courier charges are slightly higher) or if the items you purchased are significantly heavier. Most importantly - you don't mind waiting an extra few days.
For all retail orders, we provide courier service at discounted prices based on the total weight of the order (details as stated below):
Poslaju / Skynet Postage Rates
Location First 1.0kg
Please note that shipping charges are automatically calculated by our system based on your order's total weight. If your order happens to be overweight or bulky (size), our system will prompt you with shipping options but the amount is to be advised. Upon receipt of your order, we will contact you and let you know the actual shipping cost for the shipping option you have chosen.
Also, we will wrap and package your items carefully to ensure that they are delivered to you in a good condition - not to worry..!
What shipping options do I have for international shipping (outside Malaysia)?
International shipping rates will vary according to location and weight. We currently offer the following options:
- Registered air mail / parcel
- Delivery timeframe: http://www.pos.com.my/pos/appl/business/international_delivery_standard.html
- EMS (Poslaju) - recommended
- Rates: http://www.pos.com.my/pos/appl/fast_mail_rate.asp
- Delivery timeframe: http://www.pos.com.my/pos/appl/business/poslaju_timeframe.html
Note: We will not be held responsible should your local post office impose any taxes on the parcel, or if your local post office has any limitations in sending the parcel directly to the delivery address you provided us. We also do not recommend sending to a P.O.Box address unless you are sure it is allowed in your country. In all cases, we will not assume any responsibility should any problems arise.
